Welcome to BAYU Success Trainings & Events
We’re so confident about the quality of our courses and trainers that we guarantee your success.
If you are dissatisfied with any of our products or services (and you let us know within 21 days of delivery), we will:
Give you a single point of contact who will examine your issue within one working day.
Work with you to find a solution that meets your original learning objectives
Aim to achieve a satisfactory resolution within 3 working days. (Where this is not possible we will agree an action plan with you and keep you updated.)
If we have failed to meet our high quality standards we will offer you a refund
Our Customer Service Charter
We will operate with integrity and commitment and want you to be delighted with our service.
To achieve this we will:
Be open and honest at all times
Listen carefully and find the best solution to suit your needs
Take individual responsibility to deliver what we promise
Communicate clearly and concisely
Be positive, efficient and courteous
*excludes third party courses
