Solving the team’s problems is an aspect of team building. As a team leader identifying problems and solving them is one of in your job description. When a problem occurs your team members will expect you to step up and come to their rescue. In situations that they may not have control they may need you to make a decision and they will follow whatever decision you make ,this is a key to good team building. The challenge is dealing with the problem and having all your team members follow you on the decision you have made. Some of the tips you can use are:
Start with a solid problem statement
A problem statement is a statement that describes the problem. The team cannot solve a problem that they do not understand. It needs to be explained to them so that they can be able to formulate a goal that can be used to solve the problem. For effective team building to occur the problem should be understood.
The problem statement should:
- It should be stated clearly and narrowly to ensure that the team members understand.
- It should be not be general but detailed. Avoid explaining so many things that are not necessary. Ensure that u give them information that is concise and that can be absorbed easily by the team. You should not offer a solution to the statement but indicate the problem itself.
- It should be measurable; this means that something that is realistic to achieve. You can then set a measurable goal to solve the problem. The element of time should also be considered. Explain a problem that occurred during a specific period of time and by a specific person.If you are describing errors make sure you describe the errors and the period of time they occurred.
- Don’t apportion blame or cause. If a problem has occurred you don`t need to start pointing fingers but finding solutions to the problems. If you start blaming your team members they won`t be motivated to follow you but will do it in fear.
- Use of measurable quantities or qualities.Using of measurable quantities will ensure that you are able to communicate the problem to the team. For example, you can state a problem that three customers complained of being unattended five times between 1pm and 2 pm. This is measurable and creating a goal to solve this can be easy.
Differentiate team and individual goals
The goals of the individuals are subsets of the overall goal of the team. The team can agree on a general goal and formulate their individual objectives from that. This will ensure that every member of the team knows just what to do and in case of a problem they know how to solve it and thus will enhance team building in the office.
Make sure team members do not put their concerns ahead of team objectives
Make sure the team knows the purpose of dealing with the problem
The team should know the purpose of the team because this will give the direction of the team. Knowing the purpose makes the team members to have a clear picture of the problem and they can then work towards solving the problem through team building.